What does the four-week pilot ask of you?
Four things, none of them heavy: agree the one buying question that matters, point us at the public material you control, approve or decline the one proposed change, and afterwards tell us what you saw.
Everything else in the window — observing, diagnosing, writing the mission, verifying, grading — is ours to do and yours to read.
What each ask is for
- The agreed question anchors the window: every later step hangs off it.
- Your public material is the working surface — never your systems, never anything about your customers.
- The approval is the control point: it is the only thing that makes anything happen.
- What you saw afterwards is half the evidence: some outcomes are only visible from your side.
How it ends
With a written report at a stated grade, and a real choice about what happens next: continue, hold, decline, or widen. Often the grade is low and the report says so — that is the method working, not the window wasted.
The full scope, including what is deliberately left alone: the pilot page.
What this answer does not claim
- The four-week window bounds the work, not the truth: some questions end the window still open, and the report keeps them open.
- Nothing here is a price, a schedule promise or a service level. What the window covers is stated; when a given week does what is not.